Robert Littleford   •   over 7 years ago

Error during enrollment when providing https url to wav file

We are encountering a 500 Internal server error from Knurld when we host our wav files on an https server. Specifically, we are making the call to populate the enrollment. We have verified that the files are accessible. Populating the enrollment does work if the wav files are hosted on an http server, but our app requires that we use https. Has anyone else experienced this issue? Is this intentional or will there be support for hosting the wav files on an https server?

Thank you,

Robert

• 6 comments
• 

  Nilesh Darade   •   over 7 years ago

  Hi Robert we do support https audio file download
  e.x.
  When use dropbox (Just fore reference) :
  Supported url is
  https://www.dropbox.com/s/hytfzzv3pm0evti/Canada_Pyramid_Dallas.wav?dl=1

  Not this one
  https://www.dropbox.com/s/hytfzzv3pm0evti/Canada_Pyramid_Dallas.wav?dl=0 (is opens dropbox UI)

  Url should direct audio download not behind https authentication, firewall etc.

  Is it possible to give your wav file url?
  You can do more testing here: https://explore.knurld-demo.com

• 

  Robert Littleford   •   over 7 years ago

  Hello Nilesh,

  Thank you for responding. Here is the url we were using: https://www.brokenpicturephone.com/img/enrollment.wav

  We experienced the 500 Internal server error when using the https://explore.knurld-demo.com site, also.

  Thank you,

  Robert

• 

  Nilesh Darade   •   over 7 years ago

  Hi Robert,
  Thank you for reaching. We find root cause, why it is not working with your wav file because of https cert error.
  We are fixing as we speak, till that time, can you please use http not https to host and audio.

• 

  Robert Littleford   •   over 7 years ago

  Nilesh,

  Thank you for following through and keeping us up to date. We will keep this in mind as we continue. On our end, the Content-disposition header will be set as you noted above.

  Thanks,

  Robert

• 

  Robert Littleford   •   over 7 years ago

  Any progress on correcting this issue?

• 

  Robert Littleford   •   over 7 years ago

  When using the Knurld demo site (https://explore.knurld-demo.com/#/dashboard/enrollment) to test enrollment, we still get an error when hosting our audio file on https. It is no longer a 500 Internal Server Error, though, now it is the following:
  {
  "message": "Error downloading audio from https://host_portion_removed/audiofile.ashx?filename=enrollment&audio_id=3",
  "statusCode": 400
  }

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